RETURNS/REFUND POLICY

Aloha!

Thanks for your letter concerning the sizing for Hawaiian Jellys.  We strive to have every single one of our customers happy and will work to make you comfortable with your new Hawaiian Jellys as well in every way we can.  That said, we have always been special with regard to "fit" because of the orthotics we build into each pair. 

Our customers frequently initially send us letters saying that they are too small however, after wearing for a few days and allowing a "Break-In period," many then realize they are in fact "perfect," and help with correct foot alignment and other footwear related problems etc. so you might give that a try. 

However, if on the other hand yours are not long enough such as your toes hang over the toe bumper in the front,  then yes we are happy to send you out the next size up.  Please let us know your thoughts as once broken in correctly, you will find Hawaiian Jellys will be what you want to wear all of the time!

We at Hawaiian Jellys are committed to your happiness. 

For damaged or defective products, please email us at customerservice@hawaiianjellys.com within 72 hours of delivery date and provide pictures clearly documenting the issue(s). 

Returns generally take 2-4 weeks to process. Refunds will be issued to the original payment method.

For returns/exchanges:

Please email us at customerservice@hawaiianjellys.com so we can better assist you.

For More information please refer to our FAQs page.

Mahalo and enjoy!

Aloha Crew

"Island Passion In All We Do"